FAQs
Please take time to read these FAQs below before contacting us as most of your questions will be answered here. If they aren't, feel free to email us: support@caliorra.com
Q. When Will My Order Arrive?
A. Most orders are processed within 2-4 working days of ordering.
An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse based on your location.
These are estimated times based on current shipping times:
USA, Canada: 7 - 10 business days
UK, Europe: 7 - 15 business days
Australia, New Zealand: 7 - 15 business days
Times may vary due to busy shipping periods or national holidays.
Q. Has My Order Been Dispatched Yet?
A. Orders are generally dispatched within 2-4 working days, sometimes sooner.
You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@caliorra.com and we can give
you real time information on whether your order has been dispatched or not.
Q. My Item Arrived Broken or Damaged What Can I Do?
A. Firstly we apologize if this has happened. To help us fix it, please take photos of the item and send them to us on support@caliorra.com, once received our team will take care of it. We must be notified within 48 hours of package arrival and we are also not responsible for any damage of the packaging itself since it's the couriers job to handle with care. This is out of our control.
Q. I Ordered 2 or More Items, Why Did I Only Receive One?
A. Please note that when ordering multiple items, they may arrive separately, as our products are sourced from different warehouses within our network. This allows us to ensure timely delivery and the highest quality standards.
If you receive one item before the others, rest assured that the remaining products are on their way. We appreciate your patience and are committed to ensuring that your order reaches you in perfect condition.
Should you have any questions, our team is always here to assist you.
Q. I Need To Cancel or Change My Order How Do I This?
A. We always strive to accommodate cancellation requests; however, if your order has already been processed or shipped, we regret that we will be unable to cancel it.
If you need to make changes to your order—such as updating the style, size, or shipping address—please contact us as soon as possible. We will do our best to adjust your order, provided it has not yet been dispatched.
Once an order has been shipped, we are unable to make modifications. However, we are always happy to assist with a return process should you wish to exchange or return your item
Q. Can I Get a Refund or Return?
A. We have a 30-day money back guarantee. If 30 days have passed since you
received your purchase, unfortunately we can’t offer you a refund or an exchange. In
order to get a refund, items must be in the condition you received it in with the box,
packaging and all accessories included.
Q. Which Countries Do You Ship To?
A. We ship for FREE shipping worldwide to all countries.
Q. Do You Have A Guarantee?
A. Yes of course! All orders come with a 30-day money-back guarantee. Simply email
us and we'll be happy to assist your return.